Tailored Call Center Solutions for Insurance Carriers
Empowering Insurance Carriers with Dynamic Call Center Solutions
Integrated Scripting
Every interaction feels like they never left their provider’s office. Likewise, your patients will feel at home with our innovative scripting capabilities to organically bring your provider group into the conversation.
Simple Process
With our turn-key solution for your provider group, we can ease the pain of Medicare resources for you and offer your patients easy-to-use options that meet them where they would like for their Medicare needs.
Reliable Resources
From the first interaction, your patients will have questions about Medicare and the coverage options that are available. Your staff will have confidence in their ability to refer Medicare-related questions to a helpline dedicated to you.
All in one analytics tool
"Maximize your decision-making capabilities with our powerful analytical tools. Harness the power of your data to drive growth and success."
Feature
Real-Time Reporting
You will be able to access a dashboard that tracks a number of Metrics including Calls, Clicks, PCP attestation percentage, Breakdown of Enrollments by plan type, and Patient Growth. We can accommodate both .csv exporting and via our api.
- Real-time analytics
- Tracking calls
- CSV exporting
Feature
Brand Recognition
Patients are increasing their online presence and looking for reliable ways to compare Medicare plans. Patients will see your providers on the map highlighted with your logo and be able to filter based on your group. This allows for your brand to be top of mind.
- Online Presence
- Highlighted Map
- Your Branding
Feature
Outreach Organization
Get your beneficiaries engaged with your newest partnership with an outreach organization specializing in multi-touch outreach campaigns. Operating in the United States rather than overseas, patients will feel at home speaking to individuals looking to engage your patients in your provider philosophy.
- Multi-touch campaigns
- Operating in United States
- Engage your patients
Explore our services
Data analysis software is a type of software tool used for data analysis and reporting. It is designed to help businesses, organizations.
Phone Enrollment
With ProvideSure, patients can be confident that their needs are put first when it comes to health care coverage. We train our agents to understand your practice’s philosophy and specific market needs. By doing so, we help you provide comprehensive, community-oriented value-based care.
Security
Insure that your patients data is secure knowing it is highly protected as we adhere to both SOC 2 Compliance and Hipaa compliance with regular auditing procedures.
New Patient
With so many Medicare plan networks, it is hard for beneficiaries to know which plan their doctor accepts. With our simple user interface, we can match beneficiaries to your group seeking a new provider for their healthcare needs. Grow your patient panels in areas that you are looking to expand.
Our Services for Post Enrollment
Annual Wellness Visit Scheduling
Within 21 days of enrollment, our goal is to engage with a patient to ensure the proper delivery of plan documentation. Included will be a point of contact for future troubles that a patient might entail with their Medicare plan.
Items Covered:
- Member ID cards
- Medication coverage transitions
- Schedule wellness visits
Quarterly Maintenance Calls
Our beneficiary relations team assists patients quarterly, addressing any plan-related issues that arise as patients age with their plan. This ensures dedicated support tailored to each patient’s
needs.
Frequently Solved Problems:
- Coverage for new medications
- Provider network status
- Prior authorizations
Annual Plan Reviews
Each year plans change, and rarely are annual notices of change acknowledged by individuals. Therefore, our agents will conduct a health care needs analysis before annual enrollment to ensure proper coverage for the coming year.
Items Discussed:
- Current plan changes
- New plan options
- Next year’s annual wellness visit
Find the right insurance
Let’s Start With Hello!
If you are looking for a simple way to improve your efforts let us find a way to make that happen
Meet our Agents
